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Customer Expectations – Managing ASB & Repairs Complaints workshops
Managing Complaints
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Fixed Fee Policy Healthcheck
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Testimonials
Company Summary
How we can work in partnership with your organisation
Free Services
Our clients benefit from the following free services:
Delivery Timeframes
We pride ourselves with our speed of response and look forward to showing you how we can deliver for your organisation.
Our experience
Over the last 12 months, we have been involved nationally in 853 cases including...
We work with social landlords nationally from small, specialist organisations to national providers.
University of Chester
We are developing a series of housing law courses with the University of Chester and these will be offered to housing professionals.
Our standing in the industry
We provide legal services to social landlords across the country and share training platforms with the following organisations: Social landlords Crime & Nuisance Group, HouseMark, HQN, the Housing Ombudsman, TSA and Audit Commission.
People, Community and Environment
We have comprehensive policies in place for Equality & Diversity, Equal Opportunities in addition to Corporate Social responsibility and Environmental policies. This year we are working towards Investors in People accreditation to support our Lexcel accreditation.
The challenges ahead
We would welcome the opportunity to work in partnership with you to face what we see as some of the key challenges facing the social housing sector:
Free Services
Our clients benefit from the following free services:
- Free advice line
- Case surgeries
- Free E-Briefings & Bulletins
- Extranet provided
- Out of hours service
- Work-shadowing
- Free Training Credits
- Training Needs Analysis
- Client Relationship Programme
- Dedicated Client Team
- Discounted training
- Employee familiarisation
Delivery Timeframes
We pride ourselves with our speed of response and look forward to showing you how we can deliver for your organisation.
Our experience
Over the last 12 months, we have been involved nationally in 853 cases including...
- 484 ASB and Possession cases (ASBI/ASBO/Possession proceedings)
- 187 Gas Servicing Injunctions
- 53 Disrepair Litigation cases
We work with social landlords nationally from small, specialist organisations to national providers.
University of Chester
We are developing a series of housing law courses with the University of Chester and these will be offered to housing professionals.
Our standing in the industry
We provide legal services to social landlords across the country and share training platforms with the following organisations: Social landlords Crime & Nuisance Group, HouseMark, HQN, the Housing Ombudsman, TSA and Audit Commission.
People, Community and Environment
We have comprehensive policies in place for Equality & Diversity, Equal Opportunities in addition to Corporate Social responsibility and Environmental policies. This year we are working towards Investors in People accreditation to support our Lexcel accreditation.
The challenges ahead
We would welcome the opportunity to work in partnership with you to face what we see as some of the key challenges facing the social housing sector:
- Increasing customer-involvement
- Achieving your mission of delivering better places to live while keeping customers involved in the process
- Continuing to develop positive working relationships with partners including the Police, Local Authorities and most importantly customers
- Delivering additional, non-core services to customers – support, well-being and economic assistance
- Achieving Value for Money
- The direction to be taken by the TSA
- Limited resources vs increasing responsibilities
- The impact of next year’s General Election
- Achieving targets on Decent Homes and Energy Efficiency
- Developing enough local affordable housing
